Sales · 7 min read

Manage leads from WhatsApp, Instagram and IndiaMART in one place

Indian businesses get enquiries everywhere: WhatsApp, Instagram DMs, IndiaMART, JustDial, calls and walk-ins. The leads aren't the problem; scattering them is.

Updated 12 October 2026 · By the SuperForge team

WhatsApp icon
Photo by Dima Solomin on Unsplash

01The 4-step system

  1. Capture: every enquiry becomes a contact in your CRM, whatever the source.
  2. Tag the source so you know which channel brings real customers.
  3. Assign an owner and a next step within the hour.
  4. Review daily: no lead without a next task.

02Source by source

  • WhatsApp: save the number to the CRM with a note of the conversation.
  • Instagram DMs: add the handle and what they asked about.
  • IndiaMART: export leads from your IndiaMART lead manager and import the CSV into your CRM.
  • Calls and walk-ins: log them as a call or meeting on the contact.

03Speed beats everything

Leads contacted within minutes convert far better than those contacted the next day. A single queue with owners makes fast replies possible.

04Doing it in SuperForge

Import CSVs from any portal, add a lead source, set a task, and see every open lead in one pipeline. Duplicate contacts are flagged by the Data Forge.

05Questions

Can I import IndiaMART leads into a CRM?

Yes. Export your leads as a spreadsheet from IndiaMART and import the CSV into your CRM.

Try SuperForge free.

CRM, helpdesk, GST invoices and social scheduling in one place. Up to 5 users, no card. See Start free.

Create free account →