01Must-have helpdesk features
- A shared ticket queue with statuses and owners.
- SLA timers for first response and resolution.
- Internal notes.
- CSAT surveys after resolution.
- A self-service help center.
- Customer history from your CRM.
02Options compared
| Helpdesk | Best for | Free plan |
|---|---|---|
| Freshdesk | Growing support teams | Check current plans |
| Zoho Desk | Teams on Zoho | Limited free edition |
| Zendesk | Larger support teams | Free trial |
| Help Scout | Email-first support | Free trial |
| SuperForge | Teams that sell and support from one CRM | Yes, up to 5 users |
Competitor details are based on their public websites at the time of writing and can change. Check each vendor's site for current plans and pricing.
Disclosure: SuperForge is our product. We have tried to describe every option fairly.
03Why a CRM-connected helpdesk matters
When the support agent can see that a customer has an open ₹5 lakh deal, the ticket gets the right priority. SuperForge's Service Forge links every ticket to the contact, company and deals.
04Questions
Is there a free helpdesk software in India?
Yes. SuperForge includes tickets, SLAs, CSAT and a help center free for up to 5 users. Zoho Desk also has a limited free edition.
Try SuperForge free.
CRM, helpdesk, GST invoices and social scheduling in one place. Up to 5 users, no card. See SuperForge helpdesk.