01Ticket inbox
- New, open, pending, resolved and closed views with counts.
- Priorities with first-response and resolution SLA timers.
- Replies and internal notes on one timeline.
- Bulk actions to update status or priority across many tickets.
- Assignment with notifications.
02CSAT surveys
When a ticket is resolved, the customer gets a one-click satisfaction survey. Scores roll up into your service dashboard.
03A public help center
- Publish articles to a branded help center at your own address.
- Organise them into categories in the order you choose.
- Customers can search titles and article text.
- Fewer tickets for the questions people ask every week.
04AI reply suggestions
Forge AI suggests a reply grounded in the conversation, which an agent edits and sends.
05Pricing
Service Forge is included in the Free plan. Free is ₹0 forever for up to 5 users and includes the Sales, Service and Marketing Forges with 30 Forge AI credits a month. Pro is ₹580 per user per month billed yearly (₹760 monthly) and adds the Content, Data and Commerce Forges with 500 AI credits per user. New workspaces can try Pro free for 14 days. Prices are in rupees, paid by UPI, card or netbanking. See pricing. See also helpdesk software.
06Questions
Is the helpdesk free?
Yes. Tickets, SLA timers, CSAT surveys and the public help center are included in the Free plan.
Can customers search my help center?
Yes. The public help center has search across article titles and content, plus categories you define.
Can I see a customer's deals while answering a ticket?
Yes. Tickets link to the contact and company, so their deals and invoices are one click away.
Try SuperForge free.
Up to 5 users, no card. Your team can be live in minutes.